Returns Policy

Mattresses Under The Consumer Regulations Act, Mattresses can be returned due to change of mind. As per the regulations you will need to inform us within 14 days of delivery at customerservice@bedfactorydirect.co.uk (mailto:customerservice@bedfactorydirect.co.uk) including proof of purchase, we will then provide you with a returns reference and the address details for our warehouse. You will need to return the mattress using your own courier. We recommend you request proof of collection and del...

Mattresses As mattresses are made to order. Once delivered, they can not be returned due to change of preference as you are able to try them in store If a mattress purchased in store is reported as faulty within 12 months, providing you can provide proof of purchase we may request pictures or book an inspection so that we can assess the problem or forward them to manufacturer's to resolve this for you (proof of purchase will be required). A mattress cannot be deemed faulty if it has not been ...